The Importance of Digital Employee Background Verification in the BPO Industry.

BPO is a term used for companies that deal in outsourcing services. This is one sector that has to deal with a lot of scams, phishing, cyber crimes, and other fraudulent activities. Given the present scenario, this has become an extremely competitive sector, and the key to keeping a company in this sector in the best light depends upon the recruiter’s decision. Hiring qualified employees with adequate skills, and experience is of great importance. Making employee background checks a part of the recruitment process is thereby an important step to take.We are not talking about the conventional background checking process, but digital BGV.

 

Tools like #Digiverifier help to perform comprehensive candidate and employee background checks. Hiring managers or employers can verify information provided by the candidates in all aspects. And, hence they can make informed decisions, which will help them to prevent multiple risks associated with the hiring process.

 

Top Reasons Why Employee Background Verification Vital for BPO Industry

 

When it comes to a BPO company, generally, a huge number of people are recruited. Without a proper digital BGV process, it would become difficult to weed out candidates who are not a good fit for the company. Even one #badhire can be a huge mistake for the company. Take a look at these reasons why it can be a major mistake to ignore employee background verification.

 

#1. Verify the qualification of candidates

 

In most jobs, the candidate is required to have a certain amount of knowledge and a particular skill set. If you hire a candidate who is not aware of what he/she is supposed to do in a BPO company, then it will amount to a #badhire. In BPO, generally, suitable employees are expected to work in shifts for long hours, and handle stress. If you hire a candidate who is unable to perform properly even after training, then think about the loss that the company will have to endure. Mostly, what happens is that candidates embellish their resumes, and present false qualifications and certification details to secure the job, and this is where an employer can be misled if he/she does not follow the best practices and performs a background verification.

 

#2. Prevent fraudulent activities

 

As an employer, you will definitely not want your company’s image to be tarnished due to incidents of frauds, right? Since, the employees have direct access to contact with the customers, it becomes easier for the ill-intended employees to perform the scam. Hence, it is important to employ genuine candidates for the safe handling of data, and for other security reasons. To keep your company safe from all these problems it would be best to perform background verifications such as #criminalbackgroundchecks, #pastemploymentbackgroundchecks. With all these checks, you will be able to safeguard the company from any fraudulent activities.

 

#3. Prevent moonlighting

 

Moonlighting or dual employment is probably a menace that many industries are dealing with at the moment. It can cause a data breach, or data loss, and even bring down the productivity level of the organization. Hence, it is very important to prevent it. And, only with an #UANVerification you can eradicate the problem. For instance, you can identify the candidates and employees who are involved in moonlighting and make the right decision to save the organization.

 

#4. Optimum productivity level

 

If you hire the right employee, your productivity level will shoot up, it is a simple thing to understand. Hence, top-notch organizations, when hiring a candidate always make the best effort to understand whether the candidate is qualified enough to add value to the organization. And, this is simply done by performing comprehensive employee background verification.

 

#5. Fewer attrition rates

 

Jobs in the BPO sector are hectic and stressful. Hence, it tends to have a high attrition rate because employers often commit the mistake of hiring without performing a comprehensive background verification. This eventually leads to welcoming candidates who when encounter challenging situations tend to leave the company. To eliminate this problem, it would be great to do the needful. You can hire digital BGV tools like Digiverifier, perform a thorough background check of the employees, and hire the right ones who have the capability.

 

#6. Prevent financial wastage

 

A bad hire can cost a company a lot, as the expenses can multiply unimaginably. For instance, suppose a company hired an employee who is not adequately qualified, but the company has hired him/her based on the claims in the embellished resume. After a few days when the organization realizes it has already invested a lumpsum amount first to publish the recruitment advertisement, and then post-recruitment on salary, and training. And, when the employee is identified as a bad hire, he/she needs to be replaced soon, and for that, the company again has to invest in the recruitment process. Therefore, to avoid these expenses it is better to take precautions, and the best step one can perform is employee background verification.

 

Take away

 

Just depending on a face-to-face interview with the candidate is not enough to take a call on whether to hire him or her. Risks remain because as a recruiter you will never know whether the candidate is hiding information, or furnishing false information. It is best that you perform a series of background checks such as verify past employment details, educational details, identity information verification, criminal check and more. Plus, mindfully choosing digital BGV over conventional background checking process would be the best decision, hopefully, now that you have read the blog you have got a fair idea about it, right? You can depend upon Digiverifier, which is one of the best employee background-checking tools that have the potential to deliver accurate results quickly at an affordable rate. To know more, get in touch with the team.